Return and Refund Policy
You put your heart and soul into your horses and pets, and we put that same level of thought and care into our products. If you are not fully satisfied with your products, give us a shout and we will refund your order. It's that simple.
- We can only refund orders from equithrive.com.
- Requests for refunds must be made within 60-days of purchase. We will provide a prepaid shipping label to return the remainder of the product.
- If you would like to return an unopened container, or swap for a different item, contact us for a prepaid shipping label.
- All items being returned must be shipped to the following address: Thrive Animal Health ATTN: RETURNS 1038 Nandino Blvd., Lexington, KY 40511
- Refunds may take approximately 3-5 business days to appear on your credit card statement.
If you have any queries, Please contact with phone, email or form. We will reply soon.
Thrive Animal Health
1038 Nandino Blvd.
Lexington, KY 40511
Office Hours: 8-5 EST, M-F