Return and Refund Policy

Satisfaction Guaranteed
You put your heart and soul into your horses and pets, and we put that same level of thought and care into our products. If you are not fully satisfied with your products, give us a shout and we will refund your order. It's that simple. 

 

Refund conditions: 

  • We can only refund orders from equithrive.com.

  • Requests for refunds must be made within 60-days of purchase.  

  • If you would like to return an unopened container, or swap for a different item, contact us either by email or phone.

  • Refunds may take approximately 3-5 business days to appear on your credit card statement.

  • All items being returned must be shipped to the following address: 

Thrive Animal Health 
ATTN: RETURNS 
1038 Nandino Blvd

Lexington, KY 40511

 

If you have any questions, please contact by phone or email. We will reply as soon as possible.

Thrive Animal Health 

1038 Nandino Blvd.

Lexington, KY 40511

Phone: 866-721-1412

Email: info@thriveah.com 

Office Hours: 8-5 EST, M-F