Return and Refund Policy
Satisfaction Guaranteed
You put your heart and soul into your horses and pets, and we put that same level of thought and care into our products. If you are not fully satisfied with your products, give us a shout and we will refund your order. It's that simple.
Refund conditions:
-
We can only refund orders from equithrive.com.
-
Requests for refunds must be made within 60-days of purchase.
-
If you would like to return an unopened container, or swap for a different item, contact us either by email or phone.
-
Refunds may take approximately 3-5 business days to appear on your credit card statement.
-
All items being returned must be shipped to the following address:
Thrive Animal Health
ATTN: RETURNS
1038 Nandino Blvd
Lexington, KY 40511
If you have any questions, please contact by phone or email. We will reply as soon as possible.
Thrive Animal Health
1038 Nandino Blvd.
Lexington, KY 40511
Phone: 866-721-1412
Email: info@thriveah.com
Office Hours: 8-5 EST, M-F