Frequently Asked Questions

Equithrive is a line of horse supplements developed and manufactured by Thrive Animal Health, based in Lexington, Kentucky. The products are formulated to support the health and performance of horses.

Yes. Always consult your veterinarian prior to starting any new product, and let them know if your horse has any known allergies.

Stop feeding the product and contact your veterinarian. You can also tell us by calling 866-721-1412 or emailing info@thriveah.com.

Yes. Petthrive is our  line of nutritional supplements for dogs. The website for this product line can be found at petthrive.com, and there is a FAQ tab for Petthrive products in this document.

Call 866-721-1412 or email info@thriveah.com. The mailing address is Thrive Animal Health, 1038 Nandino Blvd., Lexington, KY 40511. You can also use the contact form on the Contact Us page

To our knowledge, all  Equithrive  products are  compliant with FEI and USEF regulations and can be used in all racing jurisdictions. Prohibited-substance rules change, so check the current FEI, USEF, or racing-jurisdiction rules before you compete.

Resveratrol is a naturally occurring antioxidant found in certain fruits and legumes, like grapes, blueberries, pistachios and peanuts. It is the featured ingredient in many of Equithrive's original product offerings.

The resveratrol contained in Equithrive and Petthrive products is produced via microbial fermentation, which yields a resveratrol product that is highly bioavailable and free from the many impurities present in botanical or synthetic sources.

Equithrive and Petthrive products ship anywhere in the continental United States. Alaska and Hawaii are available for an additional fee, so please contact us for more information. All orders require a physical address. We cannot deliver to P.O. boxes or APO/FPO addresses.

Equithrive and Petthrive products ship anywhere in the continental United States. Alaska and Hawaii are available for an additional fee.

Orders placed by 12:00 p.m. EST Monday through Thursday typically ship the same day or the following business day. Orders placed on Fridays after 10 AM, on weekends, or on holidays ship out the following business day.

Orders ship via USPS or UPS Ground. Other shipping services are available for additional fees, so please contact us for more information. Once your order ships, you will receive an email with your tracking information.

In-store pickups are not allowed unless previously arranged by phone (866-721-1412) or email (info@thriveah.com).

Thrive Autoship delivers the products you choose on the schedule you choose. The subscription renews automatically until you skip or cancel it. Subscribers get 10% off the initial shipment and 5% off recurring shipments, free shipping anywhere in the continental United States, and no hidden fees. To sign up, select Subscribe & Save on the product page, set the shipment frequency, and add to cart. You will receive an email with details on activating your account.

Yes. Log in to manage your subscription to add, subtract or swap products, change the shipment frequency, update shipping or billing information, view your order history, or pause or cancel at no additional charge. Read the full Subscription Policy.

Product pages label the options by daily servings. On the Original Joint Pellets page, for example, 4 weeks is recommended for 30 daily servings, 8 weeks for 60 daily servings, and 12 weeks for 90 daily servings. Available frequencies vary by product and size.

Equithrive is satisfaction guaranteed. If you are not fully satisfied with your products, contact Equithrive and your order will be refunded. Refund conditions:

• Only orders from equithrive.com can be refunded.
• Refund requests must be made within 60 days of purchase.
• To return an unopened container, please contact us.
• Refunds may take approximately 5 to 7 business days to appear on your credit card statement.

Items being returned go to Thrive Animal Health, ATTN: RETURNS, 1038 Nandino Blvd., Lexington, KY 40511. Office hours are 8 to 5 EST, Monday to Friday. See the full Refund Policy.

Yes. Apply through the Wholesale Account Application.

Yes. The Equithrive Veterinarian Incentive Program (VIP) is exclusive to equine practitioners and offers VIP pricing and referral rewards. Submit the form on the VIP page and the team will contact you to complete enrollment. Questions can go to vip@thriveah.com or 866-721-1412.

Equithrive is satisfaction guaranteed. If you are not fully satisfied with your products, contact us and your order will be refunded. Refund requests must be made within 60 days of purchase on orders placed at equithrive.com. See the Refund Policy for the full conditions.

Call 866-721-1412 or email info@thriveah.com. Equithrive does not replace advice from your veterinarian.